It is now well known that outsourced auxiliary services are essential, since they make it easier for companies to focus on their own work, allowing them to disregard the task of hiring personnel for the maintenance and management of their facilities. For this reason, Servicia Solutions offers a wide range of services, including cleaning, gardening and maintenance. If cleanliness and hygiene are fundamental in a building, regardless of whether it houses offices or homes, the management and organization of it are no less. Therefore, among our professionals we have specialized personnel in concierge and reception.
CONCIERGE
One of our main tasks is the satisfaction of the client through the achievement of objectives set and entrusted to us, as well as ensuring a full coverage of their needs. This particular service is often demanded along with our specialty, cleaning, so we could not miss our commitment to cover the needs of the facility management market on Costa del Sol without including it.
Qualified staff
In our staff we have professional janitors, receptionists and assistants. Each one of them fulfills clearly differentiated functions, which allows a better functioning of any type of building or infrastructure. As it could not be less, our experts are properly uniformed, like the rest of the staff of Servicia Solutions.
We have janitors and receptionists in multiple communities of owners, developments, office buildings, business centers and hotel complexes scattered throughout the province of Malaga. Our clients trust us and our staff for years. This and the security we offer them have made us worthy of their loyalty and that of many more who are adding every day to our company.
The concierge service requires a constant dedication where our main task and obligation is to ensure the proper functioning of the infrastructure, ensuring the internal rules of the building are met, the efficiency of our workers, neatness in the fulfillment of their tasks and their high professionalism when carrying them out.
The first impression the visitors of a center or installation have is not only the facade of the same, but the one of the personnel receiving them, as well as their know-how and kindness in treatment. In Servicia, we make sure the first impression is always optimal, leaving nothing to chance. The good work of our janitors and receptionists is, in addition to their experience, in the methodology we always apply, and which consists in carefully evaluating each case, in this way, to be able to personalize our services without leaving out any details. To have a clearer vision, we offer a series of aspects in which our work system is structured.
Our system
Preliminary evaluation
Study of the particular case with visit of our professionals to the facilities to know the order first hand.
Evaluation
Second step is the analysis of the situation to determine with knowledge what service(s) would be adapted in a suitable way to the specific case.
Ideas and proposals
After the previous evaluation, we get to a pool of ideas and proposals with the client. At this point in the work process, our advisors offer guidance and orientation, considering at all times the needs and desires of the client. In this way, we satisfy all needs without missing our work dynamics.
Plan Elaboration
Plan Elaboration specifying professional(s) in charge for the task, services that will be carried out, schedules, relays and labor calendar.
Having a good concierge service is essential for the internal functioning of the building that benefits not only the tenants – particulars or professional-, but also externals or visitors. Whether it’s business centers or residential buildings, having this service provides peace of mind of being able to delegate fundamental jobs to professionals without having to worry about any details.
Main tasks of our employees
Reception, information, guide and orientation for visitors
The reception staff – one or several, as deemed necessary – will always be available to the user to receive information about the facilities (reception).
Attention to tenants and visitors
Reception and concierge.
Compliance with building internal regime regulations, complex or any type of infrastructure
The staff will try at all times to ensure maintenance of the building, avoiding actions that may damage the facilities or furniture, as well as soiling the common areas (concierge).
Supervision of the correct use of common areas
For its best conservation (concierge)
Keys Reception and Custody
Supervision of building elements
Such as boilers, fire extinguishers or elevators. If there is any type of incident, the technician or head of the installation in question will be immediately contacted to solve the problem: concierge.
Reception, telephone and email service, and switchboard control
Our receptionists ensure optimal management of building communications (reception)
–Reception and distribution of mail and packages: concierge.
Reception and distribution of correspondence and packages
Opening and closing according to stipulated hours
Lighting lights, luminaire replacement and heating and/or air conditioning management
Garbage Disposal
These are some of the main functions of services we offer, but the most important thing is that our experts, in any of the areas we offer, have a vocation for service, good work and an experience that supports them. The staff of Servicia Solutions adapts to each case and is prepared for any situations for which it has been contracted, following the spirit of our company, to the needs of the client and the situation.
