CONCIERGE SERVICES
It is well known today that outsourced auxiliary services are essential because they allow companies to focus on their own work, relieving them from the task of hiring personnel for the maintenance and management of their facilities. For this reason, Servicia Solutions offers a wide range of services, including cleaning, gardening, and maintenance. Whether a building houses offices or homes, cleanliness and hygiene are fundamental, but the management and organization are equally important. Therefore, among our professionals, we have specialized concierge and reception staff.
One of our main objectives is customer satisfaction by achieving the goals set and entrusted to us, as well as ensuring complete coverage of their needs. This specific service is often in demand alongside our specialty, cleaning, so we could not fail to fulfill our commitment to meeting the needs of the facility management market on the Costa del Sol without including it.
Qualified Staff
In our team, we have concierge, receptionist, and auxiliary professionals. Each of them has clearly differentiated functions, allowing for the better operation of any type of building or infrastructure. As expected, our experts are properly uniformed, just like the rest of the Servicia Solutions staff.
We have concierges and receptionists in multiple homeowners' associations, residential areas, office buildings, business centers, and hotel complexes scattered throughout the province of Malaga. Our clients have been trusting us and our staff for years. This, along with the security we offer, has earned us their loyalty, and many more continue to join our company every day.
The concierge service requires constant dedication, where our main role and obligation are to ensure the smooth operation of the infrastructure, ensuring compliance with internal building rules, ensuring the efficiency of our workers, guaranteeing precision in their tasks, and ensuring their high professionalism in carrying them out.
The first impression that visitors have of a center or facility is not only its facade but also the staff who receive them, as well as their knowledge and friendliness in their interaction. At Servicia, we ensure that the first impression is always optimal, leaving nothing to chance. The expertise of our concierges and receptionists is not only in their experience but also in the methodology we consistently apply. It involves evaluating each case in detail to personalize our services, leaving no detail unaddressed. To provide a clearer view, we outline our working system in the following points:
Our Working System
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Preliminary Assessment
Study of the particular case with a visit by our professionals to the facilities to get a firsthand understanding of the task.
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Evaluation
The second step involves an analysis of the situation to determine which service(s) would be suitable for the specific case.
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Ideas and Proposals
After this evaluation, we proceed to a brainstorming session with the client. At this stage of the work process, our advisors provide guidance and direction, always considering the client's needs and desires. This way, we satisfy all needs without deviating from our workflow.
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Plan Development
Creation of a plan specifying the professional(s) responsible for the task, the services to be provided, schedules, shifts, and the work calendar.
Having a good concierge service is fundamental for the internal functioning of the building, benefiting not only the tenants, whether private or professional but also external visitors. Whether it is a business center or residential building, having this service provides the peace of mind to delegate essential tasks to professionals without worrying about any details.
Main Tasks of Our Employees
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Reception, Information, Guidance, and Visitor Assistance
The reception staff, one or more as deemed necessary, is always available to provide information about the facilities (reception).
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Tenant and Visitor Support
Reception and concierge services.
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Compliance with Internal Building Rules
The staff ensures the maintenance of the building at all times, preventing actions that could damage the facilities or furniture, as well as keeping common areas clean (concierge).
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Supervision of Proper Use of Common Areas
For better preservation (concierge).
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Reception and Safekeeping of Keys
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Supervision of Building Elements
Such as boilers, fire extinguishers, or elevators. In case of any issue, immediate contact is made with the technician or the person in charge of the respective installation to address the problem (concierge).
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Reception, Telephone and Email Assistance, and Switchboard Control
Our receptionists ensure optimal management of the building's communications (reception).
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Reception and Distribution of Mail and Packages
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Opening and Closing as per Designated Hours
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Lighting, Luminaire Replacement, and Heating and/or Air Conditioning Management
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Waste Collection
These are some of the main functions of the services we offer, but most importantly, our experts, in any of the areas we provide, have a service-oriented mindset, expertise, and experience that backs them. The staff of Servicia Solutions adapts to each case, is prepared for any situation for which it has been contracted, and adjusts, following the spirit of our company, to the needs of the client and the situation.
